FDC Customer Service & Follow Up

At FDC, we pride ourselves in providing the best customer service in the business.  We follow up  to make sure that our customers are completely satisfied with the service provided by our technicians and office staff.  Here are some prime examples of how our customers feel about us, and why you should feel safe putting your trust in FDC.

"Thanks you for your prompt service and follow up.  You guys know your business!   I had a few other folks in here and they could not get the door to work properly.  If you want to get things done right, you hire FDC!  Thanks again."  -Raul

"The service we received from FDC was excellent to say the least. Doug was awesome and delivered upon everything he said and right on time. They repaired the gate and it looks excellent. Thanks."   -Steve W.

"The service, as always, was excellent!  Thank You"   - Sara B.

"Thanks for the follow up. I really appreciate your team getting out there on Friday, so that the folks in the community didn’t have to go all weekend with gates that weren’t working.  Thanks again!"   - Jake

"Wonderful!!  Wonderful! Wonderful!!  Thank you so much for your support!!"   - Patricia M.

"The service was great and the technician was very professional.  His improvement ideas were spot on. Thanks again."   - Keith S.

"Yup, thank you for your service. We have always been very pleased with the services of FDC."   - Mike

"As usual, your technicians did an absolutley wonderful job!  Thank you for the promptness and the service!"   - Christine

"Excellent job as usual !!!   Thanks!"   - Mike

"The service was great and our issues were resolved.  Thanks again."   - Phil K, Parking Lot Manager

I would like to thank Randy for a nice job done on the Pedestrian gate locks. Also a thanks to Jeffrey Ithat installed the Gate arms.  I would also like to give thanks to Brian because every time I call FDC and talk to him, he follows through with my requests and I always get a response back from him. This is good customer service and I appreciate all the good work that FDC has done for us."  Thank you."   - Felix C.

"I am always pleased with your service!"   - Shelly H.

"Thanks for the follow up on the service call; the service was great and we are up and running.   We appreciate your competent and timely response to our maintenance requests."   - Judy H., Engineering Coordinator

"Mario did a superb job.  We were extremely happy with the service.  Thanks so much for following up."   - Stefanie

"Everything appears to be working properly. I think the larger batteries did the trick.  Can you please send us the info for the maintenance plan?  We would like our gate to be serviced on a regular basis."   - Pete

"Yes, our ticket spitters were serviced and seem to be working much better now.  As always, Sheldon was courteous and helpful.  Thank you."   - Janice

"Sheldon came out to fix the computer.  Both Sheldon and AJ have been coming for years, they have both been great representatives of your company arriving in the time frame they say they will, identifying the problem and then fixing it, all while maintaining a friendly and positive attitude towards the staff, tenants of the building, and parking guests."   - Jason W.  Facility Manager

"Everything was done well with much professionalism while working with another contractor to complete our Mall door change over. Thank you as usual. We appreciate your help."  - Bob

"Thanks for following up!  We are very happy with the work done by FDC.  From sales to installation to repair, we are happy with all.  Your folks are professional and curtious."   - Ron

"Yes, your technician did a fine job fixing our back door to close in a timely manner.  We appreciate your good service."

"Thank you for the follow up; the service was very good, as always, you have lived up to our expectations of your company."

"We did report a problem and it was resolved.  Your technician was great and I learned a bit about the system while he was here.  Thanks."    - John C. IT Technician

"You all have great technicians.  Thanks to Shelton & AJ!"

"The doors seem to be moving much better than before and no guest complaints and thats a good thing.  Thanks for your quick response."   - Hunter J. Hotel & Convention Center Director of Operations

"Tom did the service on the gate operator. He was gooood!  I am glad I found you."   - Janis T, Manager

"Please accept my sincerest thanks for your most recent service call.  The problem was intermitent, and I was afraid that, Murphy's Law being what it is, the gate would work perfectly when operated by your serviceman.  In spite of this, your representative kept at it until he detected the faulty component.  Not content with this, he continued oil, grease, and adjust everything associated with this decades old controller.  Good show.  Beyond that, he discussed with me ways to secure the controller, to keep landscaping away from the travel, and to keep it well maintained.  More judos.  FDC scores high on my list for the quality of service."   -Geo

Locations Throughout Florida

Need service that you can rely on?  Locations in Jacksonville, Tampa, Orlando, Miami/Ft. Lauderdale and Melbourne allow FDC to service the entire state of Florida.

Call 800.321.6487 x.21 or Request a Quote Online!